Return & Refund

Return & Refund Policy

1.0 Return and Exchange

1.1 In any event that any our Product(s) delivered to Customer and the Product having Quality Issue, Customers are required to contact our sales representatives as follows to coordinate on the return as the following:

1.1.1      Customer will have 1-3 days (start count from the day receive goods) to fill up a complaint for good return. However, category of product will have affect the return’s day.

1.1.2      B2C customer will have 1 days (start count from the day receive goods) to fill up a complaint for good return.

1.2 Our Category will fall on the following:

1.2.1      Fresh Product eg: Fresh Salmon, will have NO RETURN after receiving the product in good condition. (Customer should check it on the time they received as this product is perishable goods.)

1.2.2      Frozen Product will have NO RETURN after receiving the product in good condition.

1.2.3      Dry Product will have 3 days (start count from the day receive goods) to fill up a complaint for good return. (Not applicable to B2C customer. B2C customer return will remain as shown at clause 1.1.2)

Customers are required and should check the product on the time they received. Once, they have Chop and Sign on the Delivery Order, it will proof that customer have check the item.

1.3 Our return and exchange policies caters only for the following: -

1.3.1      any Product delivered in a damaged or defective condition;
1.3.2      any Product delivered out of date or expired;

1.3.3      any Product delivered different from the Order that was placed

Product should be in it original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Delivery Order, Payment and Receipt of the Products.

1.4 Our return and exchange policies, customer is required to fill up us complaint form attached with the support as shown below:

              1.4.1      Photo – Condition of Product (Front and Side), Stock Code

1.4.2      Reason for Return/Exchange

1.4.3      Document – Invoice, Delivery Order, Payment and Receipt of the Products.

1.4.4      Quantity of Defected Product

1.5 For avoidance of doubt, we do not entertain for any return and exchange for the following: -

1.5.1 any Product(s) that are not tasty;
1.5.2 any Product(s) does not look fresh or aesthetically pleasing;

1.5.3  any Product(s) that does not stored in the stipulated requirements as per the Product’s labels.

1.6 NO CASH RETURN POLICY, we do not entertain refunds in the form of cash but in the form of voucher or store credit only. Alternatively, we will arrange for any return and exchange of Product(s) with the same Product(s) that was ordered or other Product(s) provided the price difference would be paid for by either us or the Customer, vice-versa.

1.7 All replacements or exchange of Product(s) shall be dealt with subject to availability of the Product(s).

1.8 Customer wrongly order will not entertain.

REPLACEMENT

We only replace item(s) if they are defective or damaged right upon delivery. If you are not satisfied with the quality, please take a photo of the item and send us a replacement request via email at [email protected] . We’ll process your request and revert you within 3 working days. After your request granted, you may opt to send the rejected item(s) back to KANIKA office.

SHIPPING

To return your product, you should mail your product to:

HSH FROZEN FOODS SDN BHD Block K, Lot 46903 Jalan Taman Perusahaan Selayang, 68100 Batu Caves, Selangor.

HOTLINE: +60361377007 or +60102117549

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.